Frequently Asked Questions – Patel Car Rentals

1. What types of vehicles can I rent at Patel Car Rentals?

At Patel Car Rentals, we offer a wide range of vehicles to meet your needs. You can hire cars, vans, utes, and small trucks for personal or commercial use. Whether you need a car for a short trip, a van for moving furniture, or a truck for business deliveries, we have the right vehicle for you.

2. What are the requirements to rent a vehicle?

To rent a vehicle with us, you must:

• Be at least 23 years old.
• Hold a valid driver’s license. International visitors must provide a valid foreign license.
• Present a valid credit card for the security bond and payment.

3. How do I book a vehicle?

Booking is simple! You can:

1. Visit our online booking page.
2. Choose the vehicle type, rental dates, and pickup location.
3. Complete the form and submit your details.
4. Alternatively, call us at (03) 8754 9443 to confirm your rental.

4. What is included in the rental price?

The rental price includes:

• Unlimited kilometers (for most vehicles).
• Basic insurance coverage.
• GST and mandatory road costs.

Optional extras, such as GPS, child seats, or additional insurance coverage, can be added for an additional fee.

5. Do I need Rental Car Insurance?

Yes, having Rental Car Insurance is strongly recommended. Our standard rental includes basic insurance; however, you can purchase additional coverage for peace of mind. Insurance options cover:

• Vehicle damage or theft
• Third-party liability
• Roadside assistance

We provide detailed insurance options during booking to help you choose the best protection for your trip.

6. Can I cancel or change my booking?

Yes, you can modify or cancel your booking. Please note:

• Cancellations at least 48 hours before pickup are eligible for a full refund.
• Late cancellations or no-shows may incur a cancellation fee.
• Any changes to vehicle type or rental period may affect pricing.

7. Where can I pick up and drop off my rental vehicle?

Our vehicles can be picked up and returned at our Hoppers Crossing location: Unit 1/21 Elm Park Dr, Hoppers Crossing VIC 3029, Australia.

Contact us in advance if you require a special pickup or drop-off arrangement.

8. Are there any restrictions on where I can drive the vehicle?

Yes, our rental vehicles must be driven within Australia only. Off-road driving, racing, towing, or driving under the influence of alcohol or drugs is strictly prohibited. Violation of these terms may result in additional fees or penalties.

9. What happens if the vehicle is damaged?

Any damage to the vehicle must be reported immediately. Depending on your insurance coverage, you may be liable for repair costs. We recommend taking photos before and after your rental to avoid disputes.

10. Do you offer long-term or commercial rentals?

Yes! We provide long-term rental plans for personal use and commercial vehicle hire for businesses. Contact us to discuss rates and availability for extended rentals or bulk vehicle requirements.

11. How do I contact Patel Car Rentals for support?

You can reach us via:

• Phone: (03) 8754 9443
• Email: info@patelcarrentals.com.au
• Website contact form: Contact Us

Our team is ready to answer questions about bookings, insurance, or vehicle availability.